The Indian IT industry employs over 4.8 million people and in 2022, achieved a 15.5% YoY growth to hit US$ 227 billion in revenues. As one of the leading job creators and contributors to the GDP of the country (7.4% in 2022), the industry is constantly in focus.
The most common disputes in the IT sector are in areas of IT implementation or integration, systems development, and intellectual property. Additionally, disputes pertaining to contracting of business process requirements, service level agreements (SLAs), change management, licensing and outsourcing disputes are also witnessed.